Services Industry Case Study

Financial Services, Professional Services, Insurance

Business Issue:
Financial services company with strong corporate governance expectations required a fit-for-purpose business continuity programme to reduce risk and meet regulatory expectations

We identified and prioritised gaps in the existing risk management and business continuity frameworks. Governance and performance management aspects were strengthened. The business impact analysis, continuity solutions, response plans and incident management plan were revised and improved. Training and awareness initiatives were implemented and a series of exercises conducted to familiarise personnel and support continuous improvements.

The risk of serious disruption was reduced through the development and deployment of a low-cost internal continuity solution for front-line customer contact services. The client has an improved and complaint business continuity programme that is easily maintained and kept up-to-date.

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